Who are the right clients for your business?

Gail Morrison August 22, 2021

 On any social media business page or group, there are always a million questions & comments about not having enough time to get the work done and yet we want to grow our businesses. How is that even supposed to work? Not every business wants to hire employees AND in many industries, we are unable to find the right people…even if we wanted to!

One thing to do is have a look at your current clients…. there is potential there to move some on. These are the clients that never pay on time, are always demanding and are not a joy to work with.

You may think it’s crazy to consider moving a client on, however think about the brain space and extra capacity you will have to attract a new client? Let alone the reduced stress!

 Before you consider ditching anyone, let’s think about who are the right clients for you?

Take some time to consider the following;

1.       What clients give you the most revenue? Tip* Run the Income and Expense report in Xero and filter by income to see where your revenue comes from.

2.       What clients pay you on time, all the time and who is always late? Who are you always chasing?

3.       What services do you enjoy doing the most and which clients use those services?

4.       Which services are the most profitable and bang for your buck with time? Which clients use those services?

5.       When clients call, which ones do you always smile when you answer the phone and which ones do you have to force yourself to answer?

6.       Which clients align with your own values?

You may even want to go as far as grading your clients. There will be some that you know deep down need to go. You will now also have a clear list of the clients you love.

Have a think about that group…. Where do they hang out? What do they have in common? Invite them out for a ‘virtual’ coffee and do a bit of market research so you know where to find more of them!

Building a better business - Getting to know your numbers?

Gail Morrison June 18, 2021

When I wrote my 10 Steps to building a better business, I mentioned both continuous learning and monitoring your progress, and a big part of that is understanding the health of your business, which means knowing your numbers.

Let’s be honest though, you started your business to do what you love, not to spend hours looking at numbers. Isn’t that why you have an accountant? To take care of all that for you?

And you’re absolutely right, that’s why we’re here. Reviewing reports, creating forecasts and pulling together business plans or cash flow forecasts is what we love doing best!

But that doesn’t mean you get to forget your finances altogether.

As a business owner, you should set aside time every month to do some essential financial checks - even if you have a bookkeeper or accountant.

So what exactly should you be looking at?

3 KEY FINANCIAL REPORTS TO REVIEW

The best way to get an overview of your business’s finances each month is to look at these three main financial reports.

  • Profit & Loss

  • Balance Sheet

  • Cash Flow

You can easily pull them directly from Xero - or speak to us about creating them for you.

Great, so now you know which reports to review, what exactly do they tell you?

Profit and Loss Report 

A Profit & Loss (or P&L) can be run for a month or a year and shows you your income and expenses, by account code. So exactly what brought money into your business and how much was spent and where. At the end of the report it also tells you, as the name suggests, if you were profitable in the period you have selected, or if you operated at a loss.

A P&L can help you make decisions around where to grow your business based on your sales, or if you need to cut costs to improve your profitability, where that might be possible.

By selecting a number of comparison periods you can also use the report to identify business trends in both income and expenses. This in invaluable when it comes to planning and forecasting.

Balance Sheet 

The balance sheet is a bit more complicated. It ‘s a snapshot in time of the value of your business based on your Assets and Liabilities.

The main formula behind a balance sheet is: Assets = Liabilities + Shareholders' Equity

In Xero it is shown as Net Assets = Equity.

This means that your business’s assets (which can be cash at the bank, plant and property you use to run your business, etc) are balanced by it’s liabilities (any money your business owes to finance companies, banks, IRD, suppliers, etc) and equity (which is the money initially invested in the business plus any retained earnings)

Your Balance Sheet is a good place to see your financial obligations - including Tax. So at least once a month you should be looking to check what you owe IRD in terms of GST, PAYE (if you have employees) and Income Tax. And you can also see in your Balance Sheet if you have enough cash in the bank to meet these obligations.

Cash Flow Statement 

Cash flow is very different to profit. Many people, even business owners, assume a profitable business must have good cashflow but this is simply not the case. A business can realise a profit and still struggle with cashflow – if for example the business relies on costly assets (such as machinery and vehicles) or if it suffers from high aged receivables.

Your cash flow statement tracks how much actual cash the business earned (it doesn’t include projected income such as unpaid invoices etc.) This is essential to understand how much money you actually have in the bank at a given time.  

Set aside time every month to review these key financial reports. That way you see how healthy your business is, make smart business decisions day to day and stay on track to smash those all important business goals you set.

If you need any help understanding these reports come and see me!